Customer Support Manager
Company: VirtualVocations
Location: Fullerton
Posted on: November 20, 2024
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Job Description:
A company is looking for a Customer Support Manager to lead
their support team and enhance customer satisfaction and
retention.
Key Responsibilities
Recruit, train, and manage customer support agents to meet
performance metrics
Design and implement strategies to improve the overall customer
support experience
Analyze customer feedback and support data to drive continuous
improvements
Required Qualifications
3+ years of support experience in a SaaS company
2+ years of experience managing a support team
B2B experience
Healthcare or pharmaceutical industry experience
HubSpot experience
Keywords: VirtualVocations, Fullerton , Customer Support Manager, Executive , Fullerton, California
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