Call Center Supervisor
Company: VirtualVocations
Location: Fullerton
Posted on: April 1, 2025
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Job Description:
A company is looking for a Call Center Customer Service
Supervisor to manage and support call center customer service
agents.
Key Responsibilities:
Lead a team of 15-25 customer service agents handling inbound
calls
Coach and develop team members while managing performance metrics
and productivity
Drive customer satisfaction and oversee the overall performance of
the team
Required Qualifications:
Minimum of 3 years of call center experience or 1 year of
management experience
Associate's degree or equivalent combination of education and
experience
Strong supervisory experience including staff development
Advanced knowledge of Microsoft Office applications
Proven ability to drive sales and manage performance
effectively
Keywords: VirtualVocations, Fullerton , Call Center Supervisor, Other , Fullerton, California
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