IT Support Coordinator
Company: VirtualVocations
Location: Fullerton
Posted on: April 2, 2025
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Job Description:
A company is looking for an IT Support Coordinator to ensure
smooth technical operations for brokers and internal users.
Key Responsibilities
Provide frontline support for system-related issues to brokers and
internal users
Investigate, diagnose, and resolve technical issues while managing
IT support tickets
Identify recurring issues and develop user guides and training
materials for self-service support
Required Qualifications
Associate or Bachelor's degree in Information Technology, Business
Administration, or a related field (or equivalent experience)
2+ years in an IT support role, preferably in an insurance
environment
Familiarity with insurance systems such as Vertafore MGA Systems,
ImageRight, and Salesforce
Basic understanding of databases and troubleshooting connectivity
issues
Customer service-oriented mindset with a proactive approach to
issue resolution
Keywords: VirtualVocations, Fullerton , IT Support Coordinator, Other , Fullerton, California
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