$70k Customer Service Manager -

Location: Irvine
Posted on: November 9, 2024

Job Description:

Oversee the activities of Customer Service Representatives or sales order processing staff. Develop customer service policies and procedures to ensure consistent customer service and satisfaction. Troubleshoot and resolve non-routine customer complaints. Resolve major problems with orders, delivery dates or service.

Duties/Responsibilities:

?Resolve customer complaints or answer customers' questions regarding policies and procedures.

?Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

?Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

?Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

?Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

?Train or instruct employees in job duties or company policies or arrange for training to be provided.

?Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

?Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

?Recruit, interview, and select employees.

?Interpret and communicate work procedures and company policies to staff.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Fullerton , $70k Customer Service Manager -, Sales , Irvine, California